Privacy policy

PRIVACY POLICY

Last updated: 7 October, 2026.

Your skin is personal. Your information is too.

This Privacy Policy explains how Skin Pops collects, uses, stores and shares personal information when you visit our website, shop with us, contact us or otherwise interact with Skin Pops.

We’ve tried to make it clear, because privacy policies shouldn’t require a translator.

1. WHO WE ARE

Skin Pops is operated by Skin Pops Pty Ltd (ABN 17 702 268 675), trading as Skin Pops (“Skin Pops”, “we”, “us” or “our”).

Our website is getskinpops.com.

For questions about this Privacy Policy or how we handle your personal information, contact us at:

Email: hello@getskinpops.com

2. WHAT PERSONAL INFORMATION WE COLLECT

The information we collect depends on how you interact with Skin Pops.

It may include:

• your name;
• email address;
• phone number;
• billing and shipping address;
• order and purchase history;
• payment and transaction information;
• account information, if you create an account;
• communications you send to us;
• product reviews, survey responses or competition entries;
• marketing preferences;
• information you provide when contacting customer service;
• information about how you interact with our website, emails or advertising; and
• technical information such as your IP address, browser type, device information and website activity.

We only aim to collect information that is reasonably necessary for our business activities.

3. PAYMENT INFORMATION

Payments made through our website are processed by the payment providers available at checkout.

Depending on the payment method you choose, your payment information may be collected and processed directly by that provider.

Skin Pops does not necessarily receive or store your complete payment-card details.

Payment providers have their own privacy policies and security practices, and we encourage you to review them where appropriate.

4. HOW WE COLLECT YOUR INFORMATION

We may collect personal information directly from you when you:

• place an order;
• create an account;
• sign up for email or SMS marketing;
• join a waitlist;
• contact us;
• submit a review;
• complete a survey or quiz;
• enter a promotion, giveaway or competition;
• interact with us on social media; or
• otherwise provide information to Skin Pops.

We may also collect certain information automatically when you use our website through technologies such as cookies, pixels and similar tools.

In some circumstances, information may be provided to us by third parties that help us operate our website, process orders, deliver advertising or provide services to you.

Our online store is hosted by Shopify. Shopify processes certain personal information when you visit or make a purchase through our store to provide its ecommerce services to us.

Shopify Consumer Privacy Policy

 

5. HOW WE USE YOUR INFORMATION

We may use personal information to:

• process and fulfil your orders;
• arrange payment, shipping, delivery, returns and refunds;
• communicate with you about your order;
• provide customer service;
• manage your Skin Pops account;
• respond to enquiries;
• prevent and investigate fraud or suspicious transactions;
• operate, maintain and improve our website;
• understand how customers use our website and products;
• improve our products, services and customer experience;
• manage promotions, competitions or giveaways;
• request or manage product reviews;
• personalise website content or advertising where appropriate;
• send marketing communications where permitted;
• comply with our legal obligations; and
• protect our legal rights and the security of our business and customers.

We won't use your personal information for an unrelated purpose where doing so would be inconsistent with applicable privacy law.

6. EMAIL + SMS MARKETING

If you subscribe to Skin Pops marketing, we may use your contact information to send you product news, launches, offers and other Skin Pops communications.

We use Klaviyo to help manage our email and SMS marketing, customer communications and related marketing activity. Klaviyo may process personal information on our behalf in providing these services.

You can unsubscribe from marketing emails at any time using the unsubscribe link in the email.

You can opt out of SMS marketing using the instructions provided in the message.

We may still send you non-marketing communications that are necessary to complete or service a transaction, such as order confirmations, shipping updates or information relating to a return.

Unsubscribing from the fun stuff won't make your parcel disappear.

7. COOKIES + SIMILAR TECHNOLOGIES

Our website may use cookies, pixels and similar technologies.

These technologies can help us:

• keep the website functioning properly;
• remember preferences;
• understand website traffic and customer behaviour;
• measure the performance of our website and marketing;
• understand which advertising leads customers to Skin Pops;
• personalise content; and
• deliver or measure relevant advertising.

Some cookies are necessary for the website to work. Others may relate to analytics, personalisation or advertising.

Where required, you may be able to manage your cookie preferences through the tools provided on our website.

You can also control certain cookies through your browser settings, although disabling some cookies may affect how the website works.

8. ANALYTICS + ADVERTISING

We use third-party analytics and advertising services to help us understand how our website and marketing perform.

These services may collect or receive information about your interaction with Skin Pops through cookies, pixels and similar technologies. This may include pages viewed, products browsed, purchases, device information and how you arrived at our website.

The services we use may include Shopify Analytics, Google Analytics and Google advertising services, Meta (including Facebook and Instagram), TikTok and Pinterest.

This information may be used to measure website and advertising performance, understand our audiences, improve campaigns and show you advertising that may be more relevant to you.

The platforms and technologies we use may change over time.

Where available, you can manage your cookie preferences through our website or adjust relevant privacy and advertising settings through your browser or the applicable third-party platform.

9. WHO WE SHARE INFORMATION WITH

We may disclose personal information to trusted third parties where reasonably necessary to operate Skin Pops.

These may include:

• our ecommerce and website providers;
• payment processors;
• shipping, postal and courier providers;
• warehouse or fulfilment providers;
• email and SMS marketing platforms;
• customer-service providers;
• review platforms;
• analytics providers;
• advertising and social media platforms;
• IT, hosting and cloud-service providers;
• accountants, lawyers, insurers and other professional advisers;
• fraud-prevention or security providers; and
• government authorities or regulators where required by law.

We do not disclose personal information simply because somebody asks for it.

10. DO WE SELL YOUR PERSONAL INFORMATION?

Skin Pops does not sell personal information in the ordinary meaning of selling customer databases for money.

Some advertising and analytics technologies may involve information being disclosed to or processed by advertising platforms to provide measurement or personalised advertising services.

We explain these practices in this Policy and, where required, provide appropriate choices or consent mechanisms.

11. INTERNATIONAL DATA HANDLING

Some of the service providers we use operate internationally and may store, process or receive personal information outside Australia.

This may occur when we use ecommerce, cloud-hosting, marketing, analytics, advertising and other technology services, including Shopify, Klaviyo, Google, Meta, TikTok and Pinterest.

Depending on the service and how it is provided, personal information may be disclosed to recipients in countries including Singapore, the United States, Canada and countries within the European Union, as well as other locations where our service providers or their authorised service providers operate.

Where required by applicable privacy law, we take reasonable steps to ensure overseas recipients handle personal information appropriately and in accordance with applicable privacy requirements.

The locations used by our service providers may change from time to time as their systems and service arrangements change.

12. NEW ZEALAND CUSTOMERS

If you are located in New Zealand, your personal information may also be subject to applicable New Zealand privacy laws.

We aim to handle personal information from our New Zealand customers consistently with this Privacy Policy and any applicable legal requirements.

13. HOW WE PROTECT YOUR INFORMATION

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

These steps may include appropriate technical, administrative and organisational safeguards and the use of reputable third-party service providers.

No online service or method of electronic storage can guarantee absolute security.

If we become aware of a data breach, we will assess and respond to it in accordance with applicable legal requirements.

14. HOW LONG WE KEEP INFORMATION

We keep personal information for as long as reasonably necessary for the purposes for which it was collected and to meet our legal, accounting, tax, fraud-prevention and business obligations.

Different types of information may be retained for different periods.

When information is no longer reasonably required, we will take reasonable steps to delete, destroy or de-identify it where appropriate and legally permitted.

15. ACCESSING YOUR PERSONAL INFORMATION

You may contact us to request access to personal information we hold about you.

We may need to verify your identity before providing access.

In some circumstances, applicable law may permit or require us to refuse access. If that occurs, we will explain the reason where required.

16. CORRECTING YOUR INFORMATION

We want the information we hold about you to be accurate.

If your personal information changes or you believe something we hold is incorrect, incomplete or out of date, contact us at hello@getskinpops.com

We’ll take reasonable steps to correct information where appropriate.

17. DELETING YOUR INFORMATION

You may contact us to ask whether personal information we hold about you can be deleted.

Whether we can delete particular information will depend on why we hold it and any legal or legitimate business requirements that require us to retain it.

For example, we may need to retain certain transaction records for accounting, taxation, fraud prevention, dispute resolution or other legal purposes.

18. CHILDREN'S PRIVACY

Skin Pops products and our website are not directed specifically at children.

We do not knowingly seek to collect personal information from children without appropriate consent where that consent is required by law.

If you believe a child has provided personal information to us in circumstances where they should not have, please contact us.

19. REVIEWS + USER CONTENT

If you submit a review, testimonial or other content for publication, some information associated with that submission may be displayed publicly.

We will make reasonable efforts to make it clear what information will be published when you submit the content.

Please don't include information in a public review that you don't want other people to see.

20. SOCIAL MEDIA

If you interact with Skin Pops through a social media platform, that platform may collect and handle information about you independently of Skin Pops.

Your use of those platforms is subject to their own privacy policies and settings.

Information you choose to make publicly available on social media may also be visible to Skin Pops and other users.

21. LINKS TO OTHER WEBSITES

Our website may contain links to websites operated by other businesses.

Skin Pops isn't responsible for the privacy practices of third-party websites.

If you leave our website, we recommend checking the privacy policy of the website you're visiting.

22. BUSINESS CHANGES

If Skin Pops or the business operating Skin Pops is restructured, merged, acquired, sold or transferred, personal information may form part of the business records involved in that transaction.

Any handling of personal information in those circumstances will be subject to applicable privacy law.

23. PRIVACY COMPLAINTS

If you have a question or concern about how we've handled your personal information, please contact us first at:

hello@getskinpops.com

Please include enough information for us to understand and investigate your concern.

We’ll aim to acknowledge your complaint and respond within a reasonable timeframe.

If you're not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) in Australia or the Office of the Privacy Commissioner in New Zealand.

24. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time as Skin Pops grows, our technology changes or legal requirements change.

The current version will always be published on our website with the date it was last updated.

Material changes may also be communicated to you where appropriate or required by law.

25. CONTACT US

Questions about your privacy?

Contact:

Skin Pops
Operated by Skin Pops Pty Ltd
ABN: 17 702 268 675
Email: hello@getskinpops.com

We take your privacy seriously.

Your skincare belongs in your bathroom. Your personal information doesn't belong everywhere else.