Shipping policy

SHIPPING + DELIVERY

Your Pops have places to be.

We currently ship throughout Australia and New Zealand.

Shipping is calculated at checkout based on your order and delivery location, with FREE standard shipping on Australian orders over $99 AUD and New Zealand orders over $149 AUD.

All orders include tracking, so once your Pops are packed and on their way, you can follow their journey to your door.

ORDER PROCESSING

We aim to pack and dispatch orders within 1–2 business days.

Orders placed on weekends or public holidays will begin processing on the next business day.

Choosing Express Shipping speeds up the journey once your parcel leaves us but it doesn’t move your order to the front of the packing queue.

During launches, sales and particularly enthusiastic Pop-buying periods, processing may take a little longer. If there’s a significant delay, we’ll let you know.

SHIPPING WITHIN AUSTRALIA

Shipping is calculated at checkout.

Standard Shipping
Estimated delivery: 3–8 business days

Express Shipping
Estimated delivery: 1–3 business days

FREE standard shipping on orders over $99 AUD.

Delivery times are estimates from dispatch and may vary depending on your location. Regional and remote areas may take a little longer.

SHIPPING TO NEW ZEALAND

Shipping is calculated at checkout.

FREE standard shipping on orders over $149 AUD.

Estimated delivery: 9–12 business days

All New Zealand orders include tracking.

International orders may be subject to customs duties, taxes or import charges depending on local requirements and the value of your order. Unless expressly included or collected at checkout, any applicable charges are the responsibility of the recipient.

Customs processing may also add a little extra time to your delivery.

International admin. Less fun than skincare, but worth knowing.

TRACKING YOUR ORDER

Once your Pops leave us, you’ll receive a shipping confirmation email with your tracking details.

Tracking information can sometimes take 24–48 hours to update after dispatch.

Then you may check it 14 times a day. We won’t judge.

PO BOXES + PARCEL LOCKERS

Yes, we can ship to Australian PO Boxes and Parcel Lockers via Australia Post.

Please make sure all address details are complete and correct when placing your order.

CHECK YOUR ADDRESS

Please make sure your shipping address is complete and correct before placing your order.

Your Pops are clever. They cannot read minds.

If you notice a mistake, email us at hello@getskinpops.com as soon as possible with your order number and correct address.

If your order hasn’t been dispatched, we’ll do our best to update it. Once it’s on its way, we may not be able to redirect it.

If an order is returned to us because an incorrect or incomplete address was provided, additional postage may be required to send it again. Original shipping charges are non-refundable.

DELIVERY DELAYS

Once your order has been dispatched, delivery is in the hands of the carrier.

Weather, public holidays, peak periods, customs processing and postal network disruptions can occasionally cause delays outside our control.

If your tracking hasn’t moved for an unusually long time, contact us at hello@getskinpops.com and we’ll help you work out what’s going on.

LOST OR MISSING PARCELS

If your parcel appears to be missing, please check your tracking information first and contact Australia Post if required.

If tracking shows your parcel as delivered but you can’t find it, check around the property and with anyone else at the address before getting in touch.

Still no Pops? Email us at hello@getskinpops.com with your order number and we’ll help you investigate with Australia Post.

Lost or missing parcel claims and replacement orders are assessed case-by-case following the carrier’s investigation.

DAMAGED ORDERS

That’s not how we wanted your Pops to arrive.

If your order arrives damaged, email hello@getskinpops.com as soon as possible with your order number and clear photos of the parcel, packaging and damaged item/s.

For damage that appears to have occurred in transit, we ask that you contact us within 48 hours of delivery where possible, as this helps us investigate the issue with the carrier.

This timeframe does not limit any rights you may have under applicable consumer law.

We’ll take it from there.

PRE-ORDERS

If an item is marked as a pre-order, the estimated dispatch timeframe will be shown on the product page.

Orders containing both in-stock and pre-order products will generally be sent together once the pre-order item is available, unless otherwise stated.

Pre-order dispatch dates are estimates and may change. If there’s a significant change, we’ll let you know.

NEW ZEALAND CUSTOMS + UNCOLLECTED ORDERS

Unless expressly included or collected at checkout, customers are responsible for any applicable duties, taxes or customs charges associated with their order.

If an international parcel is refused, not collected or returned to us by the carrier, any refund will be handled once the parcel has been safely returned to Skin Pops and in accordance with our Returns Policy and Australian Consumer Law.

QUESTIONS?

Something gone sideways?

Email us at hello@getskinpops.com with your order number and as much information as possible.

We’ll help where we can.

Track. Arrive. Pop.
Okay, maybe shipping isn’t quite that simple, but we’re working on it.